Returns & Exchanges
We want you to love your handcrafted jewelry, so if you are not completely satisfied, we offer a 30-day return policy for all unworn Bali Necklaces items. Each piece must be returned in its original artisanal packaging to be eligible for a full refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your jewelry in its original pouch and box to prevent damage during transit, ensuring all tags remain attached.
Ship It Back
Download and print your prepaid shipping label, then drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our team inspects the returned items for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing